Our Covid-19 Response | Shipping Policy

Important Information

 
We believe in fast shipping, handling and processing of our orders.  Consequently, we are not responsible for merchandise shipped to an incorrect address.  We will only ship to the address listed and will not ship to alternate addresses.  Many of our items are shipped the same or next business day.** Exceptions may occur due to circumstances beyond our control (e.g. holidays, after hour purchases, postal delivery strikes, global pandemics, etc.). Normal business days are Monday - Friday (10am-5pm CST).  We are closed on all major holidays.  In addition, we are not responsible for 'stolen' packages.  If the tracking information confirms delivery, stolen items need to be reported to your local shipping office and police department.  We will only replace or refund an item if it was never shown as being delivered within a reasonable time frame.
  • International Buyers:   If an item is available to be shipped worldwide, it may take longer for those shipments to arrive depending on where you are located outside of the United States.  We primarily ship by USPS unless otherwise indicated in the item listing. Import duties, taxes and customs fees are not included in the item or shipping price.  These charges are the buyers responsibility and are usually collected by the delivering shipping company, or when you pick up the item. Please do not confuse these charges for additional shipping charges from Long's Superstore.  Prior to ordering, please contact your country's customs office to determine what these additional charges, if any, will be. Also, unless it is actually a gift, we will not mark merchandise as a gift, or below the actual value.
  • Long's Superstore offers many different items available for purchase. We reserve the right to cancel any order, for any reason.  Many of our items (except for some magic trick items*) are refundable as follows:  If you receive an item (or items) and you are dissatisfied for any reason, please contact us within 30 days via email (or the contact us form) stating the issue and request a refund.  We will issue you a Return Merchandise Authorization number (RMA) via return email. Package your return(s) including the RMA number and ship the product back to us postmarked within 5 business days after receiving the RMA number.  The product must be in a resalable condition and in (or include) the original packaging.  After we receive the item we will promptly refund your purchase price.  The buyer must pay for return shipping.  If any item is defective, we will replace the merchandise for the same item, or offer a refund, after the merchandise has been returned.  In an effort to control inventory properly, returns without a RMA number will not be accepted.  If the item is no longer available, we will issue a merchandise credit in the form of a gift card, or offer a complete refund at your request. Please note:  some items returned may include a restocking fee.
  • *Magic Trick items are generally non-refundable.  As a rule with many magic tricks, the purchase price is for:  the performance rights; the instructions which include the "secret" of the effect; and possibly any props necessary to perform the effect if not easily obtainable.  However, if the product is defective, we will exchange it for the same item. Simply follow the return policy listed above.  In addition, all media like DVDs, Digital Downloads and books, (because they can be duplicated) are non-refundable. Some other items may not be returnable (due to covid-19 or postal restrictions, etc.).  However, the particulars will be listed on the individual listing if the item is refundable or not.  Some items may also include a restocking fee.
  • We take feedback very seriously. If you like our service, please tell a friend about us.  However, If you are dissatisfied for any reason, please tell us and give us an opportunity to correct the issue.  We want to earn your trust and repeat business.
  • Long's Superstore does not accept responsibility for any item sold that could be potentially dangerous.  Please handle all props with care, especially those involving escapes.  In addition, products using water, fire, and/or sharp instruments, etc., should be handled with extreme care.  Minors should also have adult supervision whenever using certain effects or props of this nature.  Always put safety first and know your limitations.

  • In an effort to protect everyone we utilize disclaimers throughout many of our product descriptions. Here is another one... images, video and text are reproduced with permission from the copyright owners.  Many images, video and text are in public domain and have been used freely without copyright infringement to our knowledge.  In addition, some images, video and text are by Long's Superstore and may not be used without permission.

  • BONUS:  receive combined shipping discounted rates when you purchase multiple items (same or different products) from us at the same time!  The discount will be a refund to your account when your order is processed.  This refund will be in the form of either a credit or a gift card provided it was not automatically calculated during the checkout procedure.